FAQs

FAQs


How quickly can I expect to receive my order?

The total time it takes to receive your order depends on your product options, preferred shipping class, and whether rush production is requested. We offer free shipping on all ground orders.

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Are bulk saving discounts available for large orders?

Please don't hesitate to contact us directly if you plan to place a large order or are interested in exploring drop shipping options. We’re happy to discuss discounts and how we can best meet your requirements.

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Can I customize the design of my products?

Yes, your creativity is unlimited! We offer complete customization options. See our Online Design Tool on each product page and start creating today!

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Do you provide samples before I place a large order?

We understand the importance of getting it just right. Please contact us to receive live product proofs and be assured of your order's quality. Our live product proofs are printed on the same presses and materials as your live job.

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Can I place a repeat order without creating a redesign?

Yes! If you sign up for an online account at the time of your order, you can access that order and any future orders by going to the “My Account” section. If you choose to “Reorder,” the items will automatically be added to your basket, ready for checkout.

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How do I care for my products to ensure they last?

Keeping your products looking great is easy! Wipe them with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials to preserve the print quality.

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Is international shipping available?

Yes, we ship globally! Shipping times and costs vary depending on your location. Please contact us for specific details and rates for international orders.

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Do the prices shown include sales tax?

Prices across the site are shown without sales tax. Once you confirm your zip code, any appropriate state sales tax will be calculated during the checkout stage.

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Can I amend my order?

If your order has not been processed and put into production yet, we can change it. Please get in touch with us at cs@customprintedplastics.com as soon as possible if you need to change an already placed order.

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Can I track my order once it's shipped?

Absolutely! Once your order is on its way, we’ll send you a tracking number so you can monitor its journey to your doorstep.

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How can I contact you?

You can contact us by sending a message on our contact page or cs@waterproofmenus.com.

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What if there is a problem with my order?

If you receive your order and find an issue with it, please let us know as soon as possible cs@waterproofmenus.com.